Payment Flow

Checkout & Payment

A transparent, secure, and fast checkout experience — powered by Paytm Payment Gateway. Every charge is shown upfront before you pay.

How Checkout Works

Placing an order on Craveze takes under a minute. Here is the complete order and payment flow:

1

Add to Cart

Browse the restaurant menu and tap items to add them to your cart. Quantities update in real time.

2

Review Cart

See your full order summary — item names, quantities, prices, delivery fee, taxes, and total.

3

Choose Payment

Select UPI, card, net banking, or any supported method. Confirm the total.

4

Order Placed

Payment confirmed. Order sent to the restaurant. Track it live from kitchen to doorstep.

What You See at Checkout

Order Summary
Items (2)
Paneer Butter Masala Rs. 220
Garlic Naan ×2 Rs. 80
Bill Details
Item total Rs. 300
Delivery fee Rs. 30
GST (5%) Rs. 15
Platform fee Rs. 5
Grand Total Rs. 350

Fully Transparent Billing

The Craveze checkout screen shows every component of your total before you pay. There are no surprise charges after payment.

  • Item total — sum of all items at menu price
  • Delivery fee — shown per restaurant, disclosed before adding to cart
  • GST — applicable taxes calculated and shown clearly
  • Platform fee — a small, fixed convenience fee
  • Grand total — the exact amount that will be charged

The payment button shows the exact final amount. You are redirected to Paytm's secure payment page to complete the transaction.

Accepted Payment Methods

Craveze accepts all major payment methods through the Paytm Payment Gateway — a PCI-DSS Level 1 certified payment processor.

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UPI

GPay, PhonePe, Paytm UPI, BHIM, and any UPI-enabled app

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Credit & Debit Cards

Visa, Mastercard, RuPay, American Express

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Net Banking

All major Indian banks supported

Payment Security

Your payment security is our top priority. All transactions on Craveze are processed through Paytm's secure payment infrastructure.

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PCI-DSS Compliant

Paytm is a certified PCI-DSS Level 1 payment processor

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256-bit SSL

All payment data is encrypted in transit

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No Card Storage

We never store your full card details on our servers

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2FA / OTP

All transactions are verified with OTP or PIN

After Payment

Once payment is confirmed:

If your payment was deducted but the order was not placed, the amount will be automatically refunded to your original payment method within 2–5 business days. Please contact us at support@craveze.com if this happens.

Ready to Order?

Download the Craveze app and experience seamless food delivery with transparent checkout.

Get the App