Frequently Asked Questions

Download the Craveze app, create an account with your mobile number, browse restaurants near you, add items to your cart, and place your order. You will receive a confirmation and can track your order in real time.

Craveze is currently operating in select areas in Bangalore, Karnataka. Enter your delivery address in the app to see available restaurants in your area. We are expanding to more locations soon.

Scheduled orders are not currently available. All orders are placed for immediate delivery. This feature is on our roadmap and will be available in a future update.

Yes. There is a "Special Instructions" field at checkout where you can add dietary preferences, spice level requests, or other notes for the restaurant. Note that restaurants will try to accommodate requests but cannot guarantee all customisations.

Open the Craveze app and go to the Orders tab. Tap your active order to see real-time status updates — from order placement through preparation, partner assignment, pickup, and delivery.

Delivery charges depend on the route and available delivery service. Applicable platform, delivery, packaging, and tax charges are shown at checkout before you confirm your order. Craveze's 0% restaurant commission does not mean free delivery or a fee-free customer order.

Menus and listed food prices are supplied by restaurant partners, who are responsible for keeping them accurate and up to date. If a listing appears inconsistent with a restaurant's current menu, contact support@craveze.com with the restaurant, dish, portion, and menu details. Applicable checkout charges are separate from food prices.

Craveze separates restaurant food prices from applicable customer service and delivery charges. Restaurants pay no percentage commission or flat per-order service fee. Customer orders may include platform and other applicable charges, which are displayed at checkout rather than described as restaurant commission.

Please check with others at your delivery address first. If the order is genuinely not received, contact us at support@craveze.com within 2 hours of the delivery timestamp with your order number. We will review the delivery evidence and process a refund if applicable.

Yes, within 2 minutes of placing the order. After that, the restaurant may have already started preparing your food and cancellation may not be possible. To cancel, go to Orders → tap your order → Cancel Order.

Refund timelines depend on the payment method:

• Craveze Wallet: Instant
• UPI / Net Banking: 3–5 business days
• Credit / Debit card: 5–7 business days

Open the order in the Craveze app and tap Report a Food Issue. Select the appropriate category (e.g., "Wrong items delivered"), add a photo if possible, and submit. Our team will review and process a refund within 2–3 business days.

We accept UPI (Google Pay, PhonePe, Paytm, CRED, Amazon Pay, and all UPI apps), credit cards, debit cards, net banking, and Craveze Wallet balance.

If a payment was deducted but the order was not placed, it will automatically be reversed within 5–7 business days. If the amount is not reversed within this period, email support@craveze.com with your transaction reference number.

The Craveze Wallet is your in-app balance, credited with refunds and promotional offers. You can use it to pay for future orders. Wallet credits are non-transferable and cannot be refunded to a bank account.

Yes. All Restaurant Partners must hold a valid FSSAI licence or registration before listing on Craveze. We verify this during onboarding and conduct periodic checks. If you suspect a restaurant is not compliant, please report it to us at support@craveze.com.

Open your order in the Craveze app and tap Report a Food Issue. You can also email support@craveze.com. For serious issues (contamination, foodborne illness), you can escalate to FSSAI directly at 1800-11-2100. See our full Food Complaint Mechanism.

Download the Craveze app and sign up with your mobile number. You will receive an OTP for verification. Once verified, you can complete your profile, add delivery addresses, and start ordering.

To delete your account and request data erasure, email support@craveze.com with the subject "Account Deletion Request" from your registered contact. We will process it within 30 days in accordance with the Digital Personal Data Protection Act, 2023.

Email us at support@craveze.com with your restaurant name, FSSAI licence number, and area. Our team will contact you about onboarding. You can also read our Restaurant Seller Agreement in advance.

Restaurant partners pay 0% commission on food sales and no flat per-order service fee — including no ₹10 per-order charge. This is separate from applicable customer checkout charges. For partnership questions, contact support@craveze.com.