Find answers to common questions, or get in touch with our support team for order-related help.
Contact SupportTrack orders, delivery timelines, and what to do if something goes wrong
How to cancel an order and when to expect a refund
Accepted payment methods, failed transactions, and wallet balance
Managing your profile, addresses, and notification settings
How to report food quality issues and our FSSAI complaint process
Information for restaurants looking to partner with Craveze
Open the Craveze app and go to the Orders tab. Tap your active order to see real-time status — from preparation through to delivery.
Delays can occasionally happen due to high demand, traffic, or weather. You can check live status in the app. If the delay exceeds 45 minutes beyond the estimated time, please contact us and we will investigate.
Open the order in the app and use the Report a Food Issue option or contact us at office@fulfilary.com with your order number and a photo. We will arrange a refund or replacement.
First check with anyone else at your delivery address. If the order is genuinely missing, contact us within 2 hours of the delivery timestamp with your order number. We will review the delivery evidence and issue a refund if the order was not delivered.
You can cancel within 2 minutes of placing your order for a full refund to your Craveze Wallet. Once the restaurant has started preparing, cancellation may no longer be possible.
If your refund hasn't reflected within the above timelines, please email us at office@fulfilary.com with your order number and the payment method used. We will follow up with the payment gateway on your behalf.
We accept UPI (all apps including Google Pay, PhonePe, Paytm, CRED, Amazon Pay), credit cards, debit cards, and net banking. You can also pay using your Craveze Wallet balance.
If your payment was deducted but the order was not confirmed, the amount will automatically be reversed to your original payment method within 5–7 business days. If it isn't, email office@fulfilary.com with your transaction reference.
Refunds and promotional credits are added to your Craveze Wallet. Wallet balance can be used to pay for future orders on the platform. Wallet credits are non-transferable and non-refundable to bank accounts.
Phone number changes require identity verification. Please contact us at office@fulfilary.com from your registered email with proof of identity and we will assist you.
Go to Profile → Saved Addresses in the app. You can add, edit, or delete addresses. Changes take effect immediately for future orders.
To request account deletion and data erasure under the DPDP Act, 2023, email office@fulfilary.com with your registered phone number and the subject line "Account Deletion Request". We will process it within 30 days.
Do not discard the food. Take photographs immediately and report it using the Report a Food Issue button on your order in the app, or email office@fulfilary.com. For serious contamination, you may also report directly to FSSAI at 1800-11-2100.
Seek medical attention immediately if symptoms are severe. Once you are safe, report the incident through the app or email us. Preserve any leftover food and packaging. We will investigate and escalate to FSSAI if required. See our Food Complaint Mechanism for the full process.
We are currently onboarding select restaurant partners in Bangalore. To express interest, email office@fulfilary.com with your restaurant name, FSSAI licence number, and location. Our team will be in touch.
Our full Restaurant Seller Agreement is available on this website. It covers FSSAI compliance, commissions, payment terms, and food safety obligations.
Our support team is available Monday to Saturday, 10 AM – 6 PM IST. We aim to respond to all queries within 24 hours.
Contact Us